![]() Luckily, this ride went without a hitch and the driver was friendly. Additionally, they said that they'll be sending a van instead of the upgraded SUV and that they'll issue a partial refund. Sure enough, an hour before my pickup I received a text from Caribe Shuttle again that they'd be servicing my ride instead of Mayan Heaven. While that wouldn't completely make up for the unsafe and uncomfortable first experience, we wanted to give the company a second chance since maybe it was just an off day for them. Also, it wasn't clear why the sedan couldn't have just picked us up from the airport, did they not have the proper permits?Īfter arriving to our destination and complaining to Mayan Heaven about the experience, we were told they would upgrade our return trip to the airport to a "Deluxe Teramont" and included a stock photo of the newest Volkswagen SUV. The company claimed this small car would get us to our destination (Tulum) faster but overall this made the experience uncomfortable and feel unsafe. The driver didn't speak English and wasn't in a uniform but the shuttle company confirmed via WhatsApp that this was all legitimate. We were three people and the back row barely had enough room for two people so the third person sat in the front. Now for the worst part, shortly after driving off the airport grounds, we turned into a dark side street and were instructed to move to a small, unmarked sedan that was waiting for us (we originally booked a van). Once the driver arrived, we needed to walk through the parking lot with our bags to find them, they didn't come to meet us at the designated pickup spot (Margaritaville) or assist with bags. Instead, I got a Whatsapp message from the company Caribe Shuttle that they are sending a driver to the airport (NOT Mayan Heaven). I've traveled to Cancun many times and have always had good experiences with other transportation companies but was drawn to Mayan by their lower prices, which ended up being too good to be true.įor the ride from the airport, there was no one waiting to greet us with a sign as promised. It's very rare for me to write reviews (let alone negative ones) but unfortunately had a terrible experience and could not recommend them. I like that both drivers were safe and that the company was in constant contact when I was in Merida and on WiFi. I would recommend this company but factor in WhatsApp is the means of communication and that the fast road is very slow. ![]() I would say 6 hours to go for the plane check in time! if you travel this route allow a bigger time frame than the 4 1/2 the Internet says. I had factored extra time but we were tight for our plane. The trip took 5 1/2 hours to get from Merida to Cancun airport. ![]() Today our pick up was with Roger again a great safe driver. Our trip was long as the new motorway is still under construction but 4 hours later Carlos (a very safe driver) dropped us odd in Merida. I must say the pick up point with hundreds of drivers waiting around a Welcome bar with loud music was overwhelming.Īll my contact with Mayan Heavan had been via WhatsApp and my cellphone had no data in Cancun! I was distressed but 10 minutes later I saw a banner with my name and Antonio took us to our van. Therefore, their customer service team is available 24 hours a day, 7 days a week, to assist with any questions or concerns and ensure that our customers are satisfied with the service they receive.My husband and I were picked up at Cancun Airport last week. Whether you need a transfer to or from the airport, a transfer between cities, or even a customized private transfer service, Airport Hotel Shuttle can provide the right service to meet our client's needs.Īffordable price: Airport Hotel Shuttle transportation services are very competitive in price, making them an affordable option for travelers looking for quality service without spending a fortune.Įxcellent customer service: Airport Hotel Shuttle cares about customer satisfaction and providing an exceptional transportation experience. This means that our drivers know the region and its roads, which allows them to offer a fast and efficient shuttle service.Ĭomfort: Airport Hotel Shuttle's fleet of vehicles is well maintained and equipped with all the necessary amenities, such as air conditioning, free Wi-Fi, and phone chargers, to ensure that passengers travel comfortably and can relax during the trip.įlexibility: Airport Hotel Shuttle offers many transportation options to suit your client's needs. Professionalism and experience: Airport Hotel Shuttle has experienced and trained drivers who provide a professional and safe service.
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